1. Privacy Policy
1.1 Introduction
This Privacy Policy outlines how THE GEM ALCHEMY collects, uses, discloses, and safeguards your personal information when you visit our website or interact with our services.
1.2 Information We Collect
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Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information when you:
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Place an order
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Create an account
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Contact us with inquiries
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Subscribe to our newsletter
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Usage Data: We may automatically collect information about how you access and use the Site, such as your IP address, browser type, operating system, referring URLs, and browsing activity.
1.3 How We Use Your Information
We may use your personal information for the following purposes:
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To process and fulfill your orders
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To communicate with you about your orders, inquiries, and account updates
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To provide customer support
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To personalize your experience on the Site
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To send you marketing communications, such as newsletters and promotional offers (you can opt-out at any time)
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To improve our products and services
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To protect the security and integrity of our website and business
1.4 Disclosure of Your Information
We may share your personal information with third parties under the following circumstances:
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Service Providers: We may share your information with third-party service providers who assist us with our business operations, such as payment processors, shipping carriers, and marketing platforms.
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Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
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Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
1.5 Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.
1.6 Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your browsing activity on the Site. You can typically control cookies through your browser settings.
1.7 Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
1.8 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Site.
1.9 Contact Us
If you have any questions about this Privacy Policy, please contact us at [thegemalchemybyalvis@gmail.com]
2. Terms and Conditions
2.1 Acceptance
By accessing or using the Site, you agree to be bound by these Terms and Conditions.
2.2 Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms and Conditions. You are prohibited from:
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Using the Site to transmit any viruses, worms, or other harmful code
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Interfering with the proper functioning of the Site
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Using the Site for any illegal or unauthorized purpose
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Violating any applicable laws or regulations
2.3 Intellectual Property
All content on the Site, including but not limited to text, images, logos, and trademarks, is protected by intellectual property laws. You may not use any of this content without our prior written consent.
2.4 Orders
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All orders are subject to availability.
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We reserve the right to refuse or cancel any order for any reason.
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Prices and availability are subject to change without notice.
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We will use commercially reasonable efforts to fulfill your order accurately and timely.
2.5 Payment
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We accept various payment methods, as indicated on the Site.
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You are responsible for ensuring that the payment information you provide is accurate and complete.
2.6 Shipping
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We will ship your order to the address you provide during checkout.
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We provide free home delivery.
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We are not responsible for any delays or damages caused by the shipping carrier.
2.7 Returns
Please refer to our Return Policy for information on returns and refunds.
2.8 Disclaimer of Warranties
THE SITE AND ALL INFORMATION, CONTENT, AND MATERIALS ON THE SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
2.9 Limitation of Liability
IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR THESE TERMS AND CONDITIONS.
2.10 Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time. We will notify you of any material changes by posting the updated terms on the Site.
2.11 Contact Us
If you have any questions about these Terms and Conditions, please contact us at [email protected]
3. Return Policy
3.1 Return Eligibility
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You may be eligible to return most items within [5-7] days of receiving your order.
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Items must be returned in their original condition, unused, and with all original packaging.
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Certain items, such as personalized items may not be eligible for return.
3.2 Return Process
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To initiate a return, please contact us at [thegemalchemybyalvis@gmail.com] within [7] days of receiving your order.
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We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
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You are responsible for the cost of return shipping unless the return is due to our error.
3.3 Refunds
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Once we receive your returned item and verify its condition, we will process your refund within [5-7] business days.
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Refunds will be issued to the original form of payment.
3.4 Exceptions
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We reserve the right to refuse any return that does not meet the eligibility requirements.
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We are not responsible for any lost or damaged return shipments.